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Top 5% of homes This property is highly ranked based on ratings and reviews. -
Moderate: 100% refund if you cancel your booking at least 30 days before your check-in date. If you cancel between 30 and 14 days before your check-in, a 50% refund (minus the service fee) will be provided. No refund will be given if you cancel within 14 days of your check-in. If a lease agreement has been signed, this policy is not refundable.
In case you change your mind or something comes up.
Occupancy # 18 Guests (Adults & kids) Located 75 km from Aeropuerto de Playa del Carmen airport, the 5-star Casa Phoenix Tulum hotel provides guests with airport shuttle bus service and cars for rent. The hotel is a good starting point to Tulum's sp...orts attractions, including ProKiteTulum Kiteboarding Center Sports Complex, which is 4.9 km away. This Tulum property is situated nearly a 10-minute drive from Secret Beach and within 5 minutes' walk of Cesiak. The Casa Phoenix is stationed merely 1.9 km from Tulum Ruins. You can easily find Galeria La Llorona nearly a 10-minute drive from the accommodation. Some rooms provide a coffeemaker as well as complimentary wireless internet to help you enjoy your stay. They offer views of the sea. Guests will appreciate a continental breakfast in the restaurant. Includes: • Free Wi-Fi • Free parking • 24-hour services • Express check-in/ -out • Private beach • Fitness/Gym • Sports activities • Spa and relaxation • On-site Dining Bed types: o All 7 bedrooms: 1 king-size bed each Important Access Details: - The property is located in a remote area within the Sian Ka'an Biosphere Reserve. A 4x4 vehicle is highly recommended for accessing the villa due to unpaved roads. - Parking is available on-site. - Check-in details and key collection instructions will be provided prior to your arrival. We are committed to making your stay as enjoyable and seamless as possible. While we value your privacy, we are always available to assist you when needed. - On-Site Staff: Our friendly staff can assist with daily cleaning, meal preparation, or any questions about the property or surrounding area. - Property Manager: A dedicated property manager is available via phone, text, or email to address any concerns or special requests during your stay. - Local Recommendations: We're happy to provide tips for exploring the Sian Ka'an Reserve, arranging tours, or recommending the best local experiences Necessities specific to operate home: 1. Solar Energy System: • The home operates on solar power. Avoid using high-energy devices simultaneously. • Check the battery indicator (instructions provided) to monitor energy levels. • Turn off lights, fans, and appliances when not in use. 2. Water System: • The property relies on rainwater collection and filtration. Please conserve water. • Use biodegradable soaps and shampoos provided to protect the local ecosystem. 3. Waste Management: • Separate trash into designated recycling, compost, and general waste bins. • Do not flush anything other than toilet paper to avoid plumbing issues.\ 4. Kitchen Use: • The kitchen is fully equipped. Clean up after cooking and dispose of food waste in the compost bin. • Gas stove: Turn off the gas valve when not in use. 5. Internet & Connectivity: • Wi-Fi is available but may be limited due to the remote location. Avoid streaming or heavy downloads. 6. Security: • Keep all windows and doors locked when leaving the property. • Use the safe provided for valuables. 7. Wildlife Awareness: • Be mindful of local wildlife. Keep food sealed to avoid attracting animals. • Do not feed or disturb any animals around the property. 8. Check-In/Out: • Instructions for key collection Guests will have exclusive access to the entire property, including: - Private Beachfront: Enjoy direct access to your own stretch of pristine beach. - Villa Amenities: Full access to all living spaces, bedrooms, bathrooms, kitchen, and outdoor areas. - Outdoor Spaces: Relax in the terrace, lounge areas, and outdoor dining spaces surrounded by breathtaking nature. *Short stays, weekly and monthly are available. House Rules: - Respect Nature: Preserve the surrounding environment by avoiding littering and leaving plants and wildlife undisturbed. - Water Conservation: Please use water mindfully, as it is a precious resource in this area. - Energy Usage: The villa operates on solar energy. Kindly turn off lights and appliances when not in use. - No Loud Music: Maintain the serene ambiance by keeping noise levels low, especially during nighttime. - No Smoking Indoors: Smoking is not permitted inside the villa. If you smoke outdoors, dispose of cigarette butts responsibly. - Recycling and Waste: Follow the villa's recycling guidelines and use designated bins for waste separation. - Fire Safety: Open flames (candles, bonfires, etc.) are not allowed due to the high risk of fire in the area. - Guest Limit: Only registered guests are allowed on the property unless prior approval is granted. - Pets: Pets are not allowed unless explicitly agreed upon beforehand. - Check-Out: Ensure all windows and doors are secured, and the villa is left as you found it upon check-out. *By staying at the villa, you agree to respect these rules and help protect this unique and fragile ecosystem. Thank you! Check-in: from 15:00 until 21:00 Check-out: from 10:00 until 11:00 Local attractions • Follow that dream sign (2.2 km) • Ven a la Cruz (3.4 km) • Dolphin Discovery (2.4 km) • Sian Ka'an Biosphere Reserve (3.6 km) • Cesiak (150 m) • South Tulum Beach (1.5 km) • Vagalume Tulum (3.3 km) • Galeria La Llorona (3.1 km) Airports • Aeropuerto de Playa del Carmen (73 km) We welcome you with open arms!
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